Privacy policy

At RNGREZA OFFICIAL LLP, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit www.rngreza.com (the “Site”) or use our services. By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information from you when you:

• Make a purchase
• Sign up for emails or newsletters
• Contact our customer service team
• Browse our website

Personal information may include: your name, billing and shipping address, phone number, email address, and payment details (processed securely through our payment gateway).

We may also automatically collect technical information such as your IP address, browser type, device information, and usage data to help improve our website performance and user experience.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations and updates
• Respond to inquiries and provide customer support
• Send promotional offers or newsletters (if you opt in)
• Improve our products, services, and website experience
• Comply with legal and regulatory requirements

You can opt out of marketing emails anytime by clicking “Unsubscribe” or contacting us directly.

3. Information Sharing

We do not sell or rent your personal data. We may share limited information only with trusted third parties that help us operate our business, such as:

• Shipping and logistics partners
• Secure payment processors
• IT and email service providers

These partners are required to keep your data confidential and use it only for providing agreed-upon services. We may also disclose information if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tools to:

• Remember your cart and preferences
• Understand site traffic and user behavior
• Enhance your browsing and shopping experience

You can manage or disable cookies through your browser settings. Please note that some parts of the Site may not function properly if cookies are disabled.

5. Security

We use appropriate technical and organizational measures, including SSL encryption, to protect your personal data during transmission and storage. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You may request to access, correct, or delete your personal data by contacting us at care@rngreza.com. We will respond within a reasonable timeframe. You may also unsubscribe from promotional communications at any time.

7. Testimonials and Reviews

If you share a review or testimonial, we may post it on our Site or social media accounts with your name or nickname and location (only with your consent). You may request its removal by emailing care@rngreza.com.

8. Links to Other Websites

Our Site may contain links to third-party websites. RNGREZA is not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

9. Business Transfers

If RNGREZA OFFICIAL LLP is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site if this occurs.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices. Updates will be posted on this page with a new “Last Updated” date. Your continued use of our Site after any changes indicates your acceptance of the revised policy.

11. Refunds for Domestic and International Orders

For all approved returns or cancellations, refunds will be processed as per the guidelines below. Refund processing generally takes 7–10 business days after the returned item is received and inspected at our facility.

Domestic Orders (Within India):
Refunds will be issued either to the original mode of payment or as store credit, depending on eligibility and the type of return. Processing timelines may vary based on your bank or payment gateway, but typically fall within 7–10 business days after return approval.

International Orders:
Due to cross-border regulations, currency variations, and payment gateway policies, refunds for international orders are provided only as store credit redeemable on our website. Refunds to international payment methods are not available unless required by law or permitted by our payment partners.

Store credit for international refunds is non-transferable and will remain valid for a specified period, which will be clearly communicated at the time of issuance. Processing of store credit issuance also takes 7–10 business days after return inspection.

12. Contact Us

Effective Date: October 2025 • Last Updated: October 2025

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