Refund policy
Exchange & Store Credit Policy
Our promise, in 20 seconds
Every RNG REZA piece is hand-finished and quality-checked before it leaves our atelier. If something isn’t right — the fit, the size, or the piece arrived damaged — we’ll make it right with a quick exchange or store credit. Here’s how it works.
| India orders | International orders | |
|---|---|---|
| Wrong size / fit | Exchange for another size or piece | — |
| Damaged or incorrect item | Replacement or store credit | Replacement or store credit |
| Store credit | Issued within 7–10 business days | Issued within 7–10 business days |
| Tell us by | 15 days after delivery (24 hours if damaged) | 24 hours after delivery if damaged |
Exchanges within India
Ordered the wrong size or changed your mind about the style? Reach out within 15 days of delivery and we’ll arrange an exchange for a different size or piece. Where an exchange isn’t possible, we’ll issue store credit you can use on anything at rngreza.com.
To keep every piece pristine for every customer, we ask that exchanged items are unused, unworn, unwashed and unaltered, with all original labels and tags intact. Our team inspects each return on arrival, and store credit is processed within 7–10 business days once approved.
A few honest notes so there are no surprises at checkout: refunds are issued as exchange or store credit rather than cash; made-to-order, customised or altered garments are crafted specially for you and can’t be exchanged; sale and promotional pieces are final sale; and original shipping charges aren’t refundable.
International orders
Because every international parcel clears customs and duties in your country, we’re unable to accept cancellations, returns or exchanges once an order is placed — with one important exception: if your piece arrives damaged or incorrect, we take full responsibility. Send us photos within 24 hours of delivery and our team will arrange a replacement or store credit. Store credit is issued within 7–10 business days, is redeemable on rngreza.com, is non-transferable, and is valid for the period shown on your credit note.
Not sure about your size before ordering? Use our size guide or message us on WhatsApp — we’ll help you get it right the first time.
Received a damaged or incorrect piece?
We’re sorry — and we’ll fix it fast. Email or WhatsApp us within 24 hours of delivery with a few photos of the item and packaging. Once our team reviews them, we’ll arrange a replacement or issue store credit, whichever you prefer.
Return shipping
If an exchange is due to an error on our part, we cover the return courier. For all other exchanges, return shipping is arranged and paid by the customer; we recommend a tracked service. Items that don’t meet the conditions above may be declined, and we’ll let you know why.
Need help?
Care@rngreza.com · WhatsApp +91 70921 09217
We reply within one business day.